ParcelVault is a very unique product so questions are common. Below are some of the most frequently asked questions (FAQs).
If you have any other questions or need any more information, please don't hesitate to contact us via either our Contact Us page or at Info@ParcelVault.com.
What is ParcelVault?
ParcelVault is a new and innovative solution to an all-too-common issue: package theft.
ParcelVault allows packages to be delivered directly into your home or building simply by opening the ParcelVault's exterior door, inserting a package, and then closing the door.
It's available pre-installed into a single or double door, or as a DIY unit, allowing customers to install it into a wall, door, or anywhere else they'd like.
More information can be found on our Specs, Details, and What Is ParcelVault? pages. We also have video demonstrations.
When will ParcelVault be available?
A limited quantity of ParcelVaults are available now! Once the limited quantity sells out, we'll be accepting pre-orders for additional units which will begin shipping in late May 2023.
What size packages does ParcelVault accept?
ParcelVault is built to accept 95% of packages! Anything from a standard envelope to an 8' fishing pool (or lager) - whatever can fit through it can be protected. Specifically, ParcelVault's opening is 30" x 23". The weight limit is 50lbs. For more details, including how to insert long packages, see our Installation & Instructions page.
How big is ParcelVault?
ParcelVaults are 30.25" wide, 23.25" tall, and 8" thick. It should be installed in an exterior opening that's 28" wide by 20.5" wide.
ParcelVault doors are available in a variety of sizes, from 36" wide x 80" tall to 42" wide x 96" tall.
How do I install ParcelVault?
ParcelVaults and ParcelVault Doors should be installed by a licensed professional familiar with construction. ParcelVault installation is simplest if it's done during the home-building process, but that is not a requirement as ParcelVaults can be installed in homes of any status - whether new construction decades old.
ParcelVault wall units are sized to fit into standard 2" x 4" or 2" x 6" stud walls with 16" spacing.
ParcelVault doors are industry-standard sizes, designed to fit in standard most entry-ways.
For more information, see our Installation & Instructions page.
How do I use ParcelVault?
Usage is simple and intuitive, even for someone who's never seen a ParcelVault before.
Simply pull the exterior handle down to expose the interior of ParcelVault - doing so will automatically seal a second interior door shut to prevent unwanted access through the ParcelVault into the interior of the building. Place an envelope or package onto the ParcelVault's main open door, pushing the package to towards the inner door. Lift up on the main door handle - this will automatically unlock the interior door, allowing the envelope or package to begin to slide through the ParcelVault. Continue lifting until the exterior door is closed - the package or envelope will fall through the inner door as the outer door is closed.
Click here to see a video demonstration.
NOTE - on the interior side of each ParcelVault is a security lock that allows the owner to lock the exterior door, preventing the exterior door from being opened at all. If this lock is engaged, packages and envelopes cannot be inserted.
For more information, see our Installation & Instructions page.
What's stopping someone from simply opening ParcelVault and climbing through?
Did you know that more than 85% of break-ins happen via the rear of a building? Although harder to access, most thieves are willing to make a little extra effort to avoid the visibility of a front door break-in. And around that front-door is exactly where most packages are delivered today, so it's the perfect location for a ParcelVault wall unit or ParcelVault door.
ParcelVault's unique self-closing design ensures that the interior door can only be opened as the front door is being shut. Two steel levers are attached to both the front and interior door, ensuring that the inner door is sealed shut whenever the exterior door is opened. As the front door is closed, and ONLY as the front door is closed, can the back door begin to open. This is crucial as it allows a package to slide safely through the back door and into your building, while also preventing unwanted access through the ParcelVault unit.
Further, at their peak, both doors are only open a few inches before the other is completely shut. This means that if someone tries to jump inside, their own body weight on the front door is used against them to seal the inner door shut.
For added protection, there's a security lock built into the unit that can only be engaged from the inside of the building. When latched, this lock prevents the outer door from opening at all. So when you're not expecting a package, such as at night, you can engage this lock to prevent anyone from even opening your ParcelVault, let alone jumping inside.
The DIY ParcelVault can even be installed in an exterior wall which backs up to an enclosed portion of your building, such as a garage or coat closet. This means that, if there somehow is unwanted entry via your ParcelVault, you have the added security preventing access to the interior of your unit.
As an added bonus, this also allows your ParcelVault to accept as many packages as can fit into your garage or coat closet.
Is ParcelVault weather-proof?
Yes! ParcelVault's exterior door is filled with foam insulation, protecting it (and your home) from sun, wind, rain, snow, and extreme temperatures. It also has black powder coated parts to help ensure long use.
ParcelVault doors are built to withstand extreme temperature fluctuations. They will not rot, warp, split, or crack. They have solid reinforced stiles from top to bottom, eliminating thermal deflection.
How long will ParcelVault last?
ParcelVaults are built to last! They're built entirely out of steel with black powder coating to ensure long use. Although a new product, ParcelVaults have been cycle-tested and, assuming one delivery per day, should last 20 years or more.
Does ParcelVault include a warranty?
We currently offer a five-year warranty on ParcelVault and ParcelVault doors. Details can be found on our Warranty page.
Do delivery companies know what it is and how to use it?
Although a new product, we've worked with multiple major delivery companies along the way. As it's not uncommon for the delivery companies to be held liable for package theft, reimbursing either the shipper or the receiver when a package is stolen, they're very receptive to their deliverers utilizing ParcelVaults.
In short - they love it!
They fully support the use of ParcelVaults and have noted their delivery drivers are ready and willing to use it in order to help make package theft a thing of the past.
But, if you're concerned or if you're expecting a delivery from a friend or non-professional-deliverer, a 'Please insert packages here' sign or sticker on the exterior of ParcelVault makes its purpose more obvious.
How do Ring products integrate with ParcelVault?
As nice as they are, Ring products have one major flaw - they're largely reactive instead of proactive. With a Ring Doorbell, the best-case-scenario for preventing package theft is that a would-be thief sees the Ring Doorbell and decides not to steal your package. But far too often, the end result is a stolen package and a frustrating video from Ring of the theft still taking place.
In contrast, ParcelVault can prevent that theft from ever taking place, and when paired with a Ring Doorbell mounted on or near ParcelVault, you can be well informed about what happened.
Further, ParcelVault's meticulous design includes space for a Ring Mailbox motion sensor to be installed directly inside each ParcelVault, sending you an automated alert whenever ParcelVault is opened and the Ring Mailbox sensor detects movement.
How much is shipping?
As part of our limited-inventory promotion, DIY ParcelVaults, ParcelVault Single Doors, and ParcelVault Double Doors all ship for FREE within the continental United States. We can also ship to Hawaii, Alaska, and Canada, although the customer is responsible for the shipping charges. If you are in Hawaii, Alaska or Canada and would like to order a ParcelVault, please contact us at Sales@ParcelVault.com and we'll provide a shipping quote.
Visit our Shipping & Returns page for more information, or feel free to Contact Us with any questions.
General Porch Pirate Questions and Answers
What is a “porch pirate”?
A porch pirate is a person who steals packages that have been left outside someone’s house. This usually happens when a delivery service drops off items on a porch or doorstep and the homeowner isn't there to take them inside.
Where did the term “porch pirate” come from?
The phrase "porch pirate" started online as a funny name for people who steal packages. People began using this term on Twitter around the early 2010s, and it got added to the Urban Dictionary in 2011. It has since become a common term for someone who steals packages from your porch.
Why do people steal packages?
People may steal packages for several reasons. They might be hoping to find something valuable that they can use or sell, or they could just be taking advantage of the opportunity to grab something easily without thinking about the consequences.
How do porch pirates operate?
Porch pirates often scout neighborhoods for packages left unattended. They may follow delivery trucks and snatch packages shortly after they are dropped off. Some use tactics like pretending to be delivery personnel or simply walking up to a doorstep and taking the package.
How can I tell if a porch pirate has stolen my package?
If you were expecting a delivery and it’s not there when you check, the first step is to look for a delivery notice from the courier. If there’s no notice and no package, you might also check with neighbors to see if the package was left with them or just at the wrong address. If it’s still missing, it might have been stolen.
How can I protect my packages from porch pirates?
Read our article on how to stop porch pirates.
Do security cameras really stop package theft?
Security cameras can deter a thief because they don’t want to be caught on video. If they go ahead and take something anyway, the video can help the police find them.
What are the busiest times for package thefts?
The busiest times for package thefts are usually the holiday season and big sale periods when more people are shopping online and packages are being delivered frequently.
What happens to porch pirates when they are caught?
If porch pirates are caught, they can be charged with theft or other crimes. The punishment depends on the local laws, the value of the items stolen, and if they've been stolen before.
Can I confront a porch pirate if I see them?
It's not safe to confront a porch pirate because you can't know how they might react. It's better to call the police and give them any information you have, like what the thief looks like or their vehicle’s description.
Are package thefts going up?
Reports show that package thefts have been rising in recent years, especially since online shopping has become more common.
Can delivery companies help with package theft?
Delivery companies can help by giving you options to control your delivery, like scheduling it for a certain time, requiring a signature, or sending it to a secure location.
Are porch pirates breaking the law?
Yes, porch piracy constitutes theft and is illegal in the United States. Depending on the value of the stolen items and local laws, porch pirates may face misdemeanor or felony charges. Remember to stay safe and proactive, and report any suspicious activities to the authorities immediately.
Can I Set Up Booby Traps for Porch Pirates?
As tempting as it sounds, it’s not a good idea. Booby traps can harm innocent people, delivery folks, or even pets. You could get into legal trouble setting up booby traps. A much better option is to purchase a system like Parcel Vault that prevents porch pirates from ever having a chance to steal your packages.